When guests visit our office the first time, they usually need a short adjustment period.

To do our best work we spread out at desks, lean over coffee tables, stand at window ledges and walk in circles. Our office dog sleeps through all of that. Conventional lighting has been replaced with LEDs. They do conserve energy, but mostly we like the colors. Because we never know when an idea will come, markers and pads are everywhere to scribble new thoughts. We gave up on a series of coffee makers and instead prefer to clear our heads with a quick trip to Starbucks or Dunkin’ Donuts.

The biggest surprise to guests though is learning that Brownstone is approaching its 30th year in business. Thirty years? The overall impression is less like a long established firm and more like a typical thirty-year-old. Education, experience and maturity are in place, but coupled with enthusiasm, energy, curiosity and focus to help our clients thrive.

Why?

Some organizations retain our services to provide a unique skill set focused on retention, reputation and revenue without the burden of hiring extra employees, providing workspace, and paying salary, benefits and health coverage.

Others choose to work with us because of our specialized skill set. It is a combination that is difficult to duplicate within any organization.

Finally, clients particularly value our ability to conduct 360 degree marketplace communication. We know what to say, who to say it to, how to say it and when to say it. That is because before any outbound communication, we first carefully and thoroughly listen to the marketplace.

Who?

Over the years we have helped dozens of entrepreneurial firms, mid-size organizations and blue chip names that everyone knows including:

In every case, even with companies best known as manufacturers, Brownstone was hired to analyze and address service components of those businesses.

Our greatest pride, however, comes from the list of new businesses that our work has helped our service-based clients obtain. This is a partial list of corporations that have become our clients’ valued accounts through Brownstone’s efforts. Not listed are many other valuable, but less recognizable names.

  • Allied Signal
  • Amerada Hess
  • American Express
  • AT&T
  • Bank of America
  • Beth Israel Medical Center
  • Becton Dickinson
  • Bertelsmann Publishing
  • C.R. Bard
  • Coca Cola
  • Connecticut State Teachers Association
  • Danskin
  • Englehard
  • The Hartford
  • Hoffmann-LaRoche
  • Johnson & Johnson
  • Macy’s
  • Mercedes-Benz
  • Minolta
  • Mutual of America
  • New York Hospital
  • The New York Times
  • Northeast Utilities
  • Olympus
  • Pitney Bowes
  • Pfizer
  • Warburg Pincus
  • World Wildlife Fund

Doug Cody

Doug Cody founded Brownstone in 1988. Years ago, no one could have predicted how well Doug’s career path would eventually serve Brownstone’s clients.  With dual degrees in English and music, it seemed song writing might be his only choice.   Fortunately, his undergraduate background, plus an MBA, opened the door to marketing and sales.  Doug has held corporate positions in public relations, advertising, investor relations, graphics, CRM, customer service, business planning and sales management.

With that broad experience on the client side, Doug’s background led to the consulting area.   He joined the technology services division of a Fortune 100 company.  That enterprise created advanced marketing database applications for Xerox, American Express, AT&T and other blue chip clients.   Here, Doug held positions in account management and new business development.

Doug’s leisure time is as diverse as his sales and marketing background.  He has been a volunteer sculling instructor, National Ski Patrol member, EMT for cycling and charity events, therapy and service dog handler, food bank coordinator and soup kitchen staffing manager.

Every activity, whether paid or volunteer, combines the essential skills of listening, understanding and empathizing, problem solving, hands-on involvement, and communication.   Doug’s ability to optimize the connection between marketing and sales is simply a bonus.